Legal requirements for dealing with complaints. Diploma Level 3 Health and Social Care, Assignment 304 Task C Essay 2019-01-11

Dealing with complaints

Problems frequently crop up in any business, but the way a company approaches and fixes the issue can be its moment to shine. The legislation states that the Human resources managements must comply with all safety, health regulations for all employment agency. Each right needs to be taken individually and it needs to be 'unpicked' to see what it really means. Competition and Consumer Act The sets out terms for fair and competitive business trading - including returns, refunds and warranties - and defines consumer and business rights and responsibilities. You may be required to justify why this was an appropriate option to oversight bodies. Employees should also report harassment to management at an early stage to prevent its escalation. Department of Labor, Equal Employment Opportunity.

Organizational Procedures When Dealing With Problems

The creation of the Human Resource Department has helped create a safety net for all employees to fall under and create a stable environment for employees to feel safe and secure. Civil Rights Act of 1964, Employment, Equal Employment Opportunity Commission 780 Words 3 Pages Legal requirements for employee benefits As we discussed earlier in this chapter, some benefits are required by law. Think carefully about your personal obligations before you start developing your own customer complaints policy. Task - Read the dilemma I give you. Listen while suspending judgment, and communicate your desire to fix the problem. Describe factors that may contribute to an individual being more vulnerable to abuse.

Organizational Procedures When Dealing With Problems

Once these have been disposed of, she washes her hands and applies alcohol-based hand rub. Petty slights, annoyances, and isolated incidents unless extremely serious will not rise to the level of illegality. Exposure In general, an exposure is defined as the risk or loss potential an insurance company assumes from its policyholder in exchange for premium. Understand what is required for competence in own work role 1. Why is it important for a worker in the Community Services Industry to.

Dealing with complaints

The legal issues are also entwined. All staffing measures for each job classification must be reviewed to eliminate unfair judgments. This requirement adds to the cost of compensating employees. Harassment becomes unlawful where 1 enduring the offensive conduct becomes a condition of continued employment, or 2 the conduct is severe or pervasive enough to create a work environment that a reasonable person would consider intimidating, hostile, or abusive. Signs- avoiding specific people or person, becoming withdrawn or anxious in their presence. Analyse how societal attitudes and beliefs impact on individuals with sensory loss.

Harassment

This includes having daily checks to ensure that the environment inside and outside is safe before any session starts, to have a daily cleaning rotas to ensure the session is clean and stop any form of infection spreading. Abstract summary Improving the complaint management process is important for any organization, and the rewards for establishing an effective process are substantial and well worth the effort. This was most likely caused by someone in the kitchen being negligent. Identify national policies and local systems that relate to safeguarding and protection from abuse b. The challenge is to handle the situation in a way that leaves the customer thinking you operate a great company. This is because the duty of care involves: Upholding people's right to feel safe from harm and abuse Promote people's right to be treated with dignity and respect Ensure that people are supported to take risks in a way that respects their individuality Your duty to liaise with other professionals when you are concerned about someone's safety or welfare your duty to put people's 'best interest' at the heart of your work.

Dealing with complaints

Task - Unpick this quote and use own knowledge to put in to own words, thinking about what I meant by the term 'duty of care? However, nothing in this section shall be construed to permit disclosure of information or documents in the possession of the department to the extent that the information and those documents are protected from disclosure under any other provision of law. It is important for everyone working in health, social care or children's and young people's settings to have a good knowledge of the duty of care they have to the people they support. Employer Liability for Harassment The employer is automatically liable for harassment by a supervisor that results in a negative employment action such as termination, failure to promote or hire, and loss of wages. Procedures and policies for dealing with suspected or evidence cases of financial, physical, self harm,degrading behaviour, psychological or sexual abuse, should also be put in place. A complaints handling policy gives you and your customers a clear and considered process for managing and resolving customer complaints. I will also explain why I agree or disagree with the above statement. For example, an insurer may cover several vehicles, or exposures, under one automobile policy.

Organizational Procedures When Dealing With Problems

In any shared living or recreational environment tensions between people will arise. Dealing with complaints Occasionally, a participant will make a complaint during the course of a research project, whether formally or informally. Practice notes are not legal advice, nor do they necessarily provide a defence to complaints of misconduct or of inadequate professional service. He wants action, be it a quality product or good service. Also it is important they follow their job description because different services may have different. The type of care provided in a doctor surgery is very formal between the Doctors and patient.

Residential care and nursing home standards and how to complain

The fewer levels involved, the better, but expect the employee to keep you up to speed on the matter. Employees are encouraged to inform the harasser directly that the conduct is unwelcome and must stop. Key issues around complaint procedures are summarised as: '- It is vital that complaints procedures are clear and transparent so that service users and their representatives or advocates can access them and make effective user of them. We developed our friendship that eventually evolved to a business relationship; we are both small business owners. All Employees are responsible for the Health and Safety Act 1974, and ensuring that the workplace is Safe, Secure and Stress free. C What steps could you, as a Leader, take to prevent the issue from recurring? Case One Discussion Case one is about a therapist who treated. Employers are encouraged to take appropriate steps to prevent and correct unlawful harassment.